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Customer Stories
Lane
Killen, Ala.
Killen, Ala.
“I wanted to thank you for your work on our recent accident involving my daughter. She is a good driver and has probably done 1,000 things right, but had this one misfortune. I am grateful to have had Alfa’s great help in times of need. I am always amazed at our great rates compared to what others say theirs are. Thanks for what you do for us.”
Cathy
Addison, Ala.
Addison, Ala.
“We’ve been with Alfa™ for 27 years. We have seven vehicles and a house insured. We haven’t had big claims, but as soon as I’ve turned stuff in, they’ve been right there. They’ve been great.”
Jamie
Jasper, Ala.
Jasper, Ala.
“I’ve never had a problem with Alfa. Anytime there has been a need to use the insurance, they’ve helped and done their job. When we bought a house and insured it with Alfa, someone stole our riding lawn mower and generator. Alfa just mailed us a check. We stay with Alfa because it’s cheaper and of the hometown, friendly service that you seem to get.”
Rob
Decatur, Ala.
Decatur, Ala.
“We had a house fire claim with Alfa. It was absolutely as easy and comforting as possible. I joked with our agent because he was actually at my house before the fire department was. He was outside and he was talking to us and to the fire department. He had the clean up crew and the adjuster there at 7 the next morning.
Alfa put us up in a hotel for 12 weeks. Our agent would call and check all the time to make sure everything was going right. We’ve been great friends ever since. As bad of an experience as it was, our agent certainly made it as easy as possible.”
Alfa put us up in a hotel for 12 weeks. Our agent would call and check all the time to make sure everything was going right. We’ve been great friends ever since. As bad of an experience as it was, our agent certainly made it as easy as possible.”
Sherita
Warner Robins, Ga.
Warner Robins, Ga.
“I’ve had a lot of positive experiences with Alfa over the years. One of the things I love about Alfa is that regardless of the office location, my agent always comes to me, which has been very convenient. It allows the customer to not have to take time off work. I think that is a plus for Alfa.
I’ve had some claims, but with any claim I’ve had, I’ve never had to call a second time or go any further than my agent. My agent takes care of everything, and I get my check in a timely manner. I’ve stayed with Alfa because I haven’t had that type of service from anywhere else. I’m always treated well and made to feel special with Alfa.”
I’ve had some claims, but with any claim I’ve had, I’ve never had to call a second time or go any further than my agent. My agent takes care of everything, and I get my check in a timely manner. I’ve stayed with Alfa because I haven’t had that type of service from anywhere else. I’m always treated well and made to feel special with Alfa.”
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