Once your claim is taken by the agent, it is assigned to an Alfa™ adjuster in your area. The adjuster will visit you to assess your damages and write an estimate or ask you to provide an estimate. If the adjuster is able to write the estimate, you may receive a draft right then. If not, Alfa will mail you a bank draft. The bank draft may be made out to you and your contractor or to you and your mortgage company.

The length of time it takes to settle a claim varies according to the severity of the loss and the number of losses Alfa receives. Every effort will be made to inspect your loss as soon as possible and to resolve the claim within a reasonable time frame.

The following are things you can do to help us help you:

• Service center immediately after the damage or loss has occurred. It is very important that you do not wait. You may also call our 24-hour toll-free telephone number to report your claim. The number is 1-800-964-2532. To help expedite your claim, be sure to have your policy numbers ready
• Gather as much information as possible such as your policy number, date of the loss, what caused the loss, your contact information and the severity of your loss
• Make temporary repairs such as covering broken windows and holes in the roof to prevent future damage from occurring. Save all receipts related to these repairs and be prepared to provide to your adjuster
• If possible, take photographs of your damaged property and be prepared to provide to your adjuster
• If you must relocate, keep receipts on all your expenditures related to your loss of use such as hotel and restaurant receipts